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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Hoff

March 13, 2025

5  out of  5
rating by Michael Hoff
"Theo was by far the best insurance agent I've ever worked with. Comprehensive, cordial, and yet non pushy! Bravo"
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Barbara Middleton

February 28, 2025

5  out of  5
rating by Barbara Middleton
"Jane was professional and courteos. She is very well versed and assisted me with my request. Thank you for taking the time with me."
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Christie M. Landry

February 19, 2025

5  out of  5
rating by Christie M. Landry
"I had a fantastic experience with Agent, Theo Rosen. She answered & explained my numerous questions. So knowledgeable & kind."
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Sarah Morrow

January 28, 2025

5  out of  5
rating by Sarah Morrow
"Riley is very very helpful ! We appreciate the team."
We responded:
"Thank you, Sarah! I'm happy to know that Riley and the team were able to assist you effectively. We truly appreciate your kind words and look forward to helping with any future insurance needs you may have. Feel free to reach out anytime!"
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David Sanchez

January 18, 2025

5  out of  5
rating by David Sanchez
"I’ve had great experiences with both Tyson and Riley. They were able to answer all my questions and get me set up with what I needed quickly."
We responded:
"David, I'm glad to hear about your positive experiences with Tyson and Riley! It's wonderful that they were able to answer all your questions and get you set up quickly. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
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Chelsey Morar

December 19, 2024

5  out of  5
rating by Chelsey Morar
"Jane and others at this office have always been very helpful for me!"
We responded:
"I'm glad to hear that Jane and the team have been so helpful to you, Chelsey! We appreciate your feedback and are here to assist with any future needs or questions you may have. Thank you for choosing us!"
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Katy Lynch

November 15, 2024

5  out of  5
rating by Katy Lynch
"Jane helped me with excellent customer service. She was cheerful, clear and concisely explained my options and helped me quickly get signed up for renter's insurance. A real gem!"
We responded:
"Katy, thank you for your wonderful review! I'm glad Jane could provide you with such cheerful and clear service. It's great to know she helped you quickly get set up with renter's insurance. We're grateful to have her on our team. If you need any further assistance, don't hesitate to reach out. - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Viki S

November 15, 2024

5  out of  5
rating by Viki S
"Hi met with Jane Cloninger to update auto insurance and now I am getting Life Insurance. Jane made the process so easy to understand, explained in detail in a way that was EASY to understand. Highly recommend contacting Jane Cloninger for any of your insurance needs. Best customer service I have ever received. I was dreading working on the insurance, but Jane helped me through. Hung up feeling like she was a friend and resolved all my concerns. BEST call ever!"
We responded:
"Viki, thank you for sharing your experience! I'm glad Jane could make updating your auto insurance and getting life insurance so straightforward. It's wonderful to know she provided clear explanations and exceptional customer service. We appreciate your recommendation and are always here to help with any future insurance needs. - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Gale R Simpson

September 16, 2024

5  out of  5
rating by Gale R Simpson
"I have been with State Farm for a few years now and the customer service is outstanding! Prices seem fair. Recently got a call from Jane Cloninger stating my mortgage bank didn't have the correct information for payment on my insurance. Jane was quick to send State Farm Insurance information on my behalf. Along with that she called me to inform me of the call which I will be checking into. Again, Brian Chambers group is always taking great care of my interest!"
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Kyle Lei

August 16, 2024

5  out of  5
rating by Kyle Lei
"I love working with Brian Chambers and his staff, especially Jane. As a first-time home buyer, I was overwhelmed by the numerous property insurance options and different coverage selections. Thankfully Jane was there to customize a plan for me to suit exactly what I needed, and to help me avoid repeat coverage under other policies. As for my auto policy with State Farm, I've had other agents in the past who scoffed at providing a hypothetical quote. For example, to add another car to an existing policy. Not with Jane. She made every effort to provide me a realistic hypothetical quote, including working out all potential discounts to help me make an informed decision before buying another car."
We responded:
"Hey Kyle, Thanks for the awesome review! I'm glad to hear that Jane was able to help you navigate your property insurance options and customize a plan that fits your needs. It's great that she could also provide a realistic hypothetical quote for your auto policy. We appreciate your trust in our office and are here for any future needs or questions. - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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rushi butley

July 27, 2024

5  out of  5
rating by rushi butley
"Liz is exceptional, she gave me the best pricing for insurance and she was so patient while explaining everything. It was my first time buying insurance and she made sure I don't miss on anything, that too on Friday evening :), hats off. Thank you again Liz."
We responded:
"Hey Rushi! Thanks a ton for your awesome review! We're so glad Liz could help you out and make your first insurance experience a breeze, even on a Friday evening! We'll make sure to pass on your kind words to her. If you ever need anything else, don't hesitate to reach out! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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suley dayana arias rojas

July 16, 2024

5  out of  5
rating by suley dayana arias rojas
"Amazing !"
We responded:
"Thank you for the amazing review, Suley! We are here for all your insurance needs whenever you need us. - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Sonora Hetrick

July 9, 2024

5  out of  5
rating by Sonora Hetrick
"Jane helped me sign up for renters insurance. She was helpful, and was proactive with making sure I was set up on time."
We responded:
"Thank you, Sonora, for sharing your experience with Jane! We're delighted to hear you found her helpful and proactive in setting up your renters insurance on time. We're grateful for your kind words and glad we could assist you. If you ever need anything else, feel free to reach out to our office. Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Joshua Mendoza

June 9, 2024

5  out of  5
rating by Joshua Mendoza
"The best insurance company, they offer the best coverage"
We responded:
"Joshua, we're thrilled you found our insurance coverage to be the best! Providing top-notch protection for our clients is our priority, and we're grateful for your positive feedback. If you ever need assistance or have questions, feel free to reach out to our office. Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Trademark DJ Entertainment

June 4, 2024

5  out of  5
rating by Trademark DJ Entertainment
"Chambers State Farm offers a comprehensive range of coverage options that has something to suit everyone. Super recommended!!!"
We responded:
"Thank you for your glowing review! I'm pleased to hear that you found our comprehensive coverage options suitable for your needs. We're grateful for your recommendation and look forward to assisting you with all your insurance needs in the future! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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China WIlson

June 3, 2024

1  out of  5
rating by China WIlson
"Zero stars I would like to preface this review but stating I am sure like many of you when you audit reviews you account for perfect ratings being bought and the most negative ratings being an angry customer venting. I am purely sharing my experience with this agency so you can make an informed decision about where you take your business. For context we are two mid 40’s drivers, no tickets, no accidents. We were carrying multiple policies (2 vehicles and home owners). We do not price shop insurances, bouncing around. We have carried these policies for multiple years with this agency. We chose a west Seattle agency because we reside in west Seattle. We have high credit scores. These are all important factors. We were just given a call that myself and the vehicle I drive would be dropped from our coverage. So here is the story of why I was dropped: I had to make a claim with State farm because while I was getting gas, a woman exited the convenience store jumped into her car and reversed into me. I was outside my car because I was pumping gas. She asked to make repairs off insurance. This made me very uncomfortable. We exchanged info and I made a claim to get my car fixed. Very cut and dry. At a gas station, not in my car, all on video. I had the misfortune approximately a month later of being rear ended. I was in stop and go traffic exiting off of I90 onto Highway 18. Anyone familiar with that drive knows you roll for miles before you can turn onto 18. So thats what I was doing, rolling for miles. For some reason, the driver behind me decided he wasn’t going to stop and crashed right into me. I had my brake fully applied and had appropriate space between myself and the driver in front of me. So I did not bounce into them. We exchanged info, the driver apologized and I went home. I contacted his insurance directly but could not get a hold of anyone so I reached out to state farm. I was told it was best to go directly through his insurance so that I would not have to pay my deductible. However I asked them to proceed since no one would return my call at his insurance company. I paid two separate deductibles and was told that after they sorted the claims if I was not at fault I would get my deductibles reimbursed. I went to the shop they preferred. I did not claim my rental car reimbursement and I made no medical claims on either accident. The vehicle was repaired and I was eventually reimbursed both deductibles. I was then dropped by my insurance. They were very “polite” and blamed it on underwriting. So I looked into underwriting. This is an example for context not my particular situation. cont next post Happy to post my call records— what call?"
We responded:
"Thank you for sharing your experience. We understand your frustration about being dropped from coverage. We've reviewed the situation with our underwriting department and reached out to discuss the details further. We value your business and apologize that your experience fell short of our usual high standards. Our agency strives to provide excellent customer service and guidance. The insurance industry has undergone significant changes recently, impacting rates, eligibility, and underwriting decisions nationwide. We'd love to help you find the best coverage options moving forward. Please return our call so we can talk about your situation and explore your options. warmly, Brian Chambers"
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Esmeralda Lopez

May 31, 2024

5  out of  5
rating by Esmeralda Lopez
"Liz Trujillo was exceptionally helpful. I had some questions and she answer them respectfully and professionally. I would definitely recommend working with her if you need insurance! I really appreciate it. Thank you Liz!"
We responded:
"Esmeralda, thank you for such kind feedback about Liz! She is an exceptional asset to our team who ensures we are providing red carpet service to all of our customers! We are always here so please reach out if you need anything additional! Thank you! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Robert Yi

May 30, 2024

5  out of  5
rating by Robert Yi
"Jane is extremely helpful, knowledgeable and such a happy personality. Thanks for your help!"
We responded:
"Robert, I'm thrilled to hear you found Jane extremely helpful, knowledgeable, and a happy personality! We're pleased to have provided you with top-notch service and appreciate your positive feedback. If you ever need assistance in the future, feel free to reach out. Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Mylo Velasco

May 28, 2024

5  out of  5
rating by Mylo Velasco
"Liz was soo helpful and nice she was able to help me get better auto and renters insurance than what i had before moving up here to Washington. Thank you liz again so much!!"
We responded:
"Mylo, I'm thrilled to hear that Liz provided you with better auto and renters insurance options in Washington! We're grateful for your positive feedback and glad you had a pleasant experience with us. Thank you for choosing our office! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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sarai Trujillo

May 28, 2024

5  out of  5
rating by sarai Trujillo
"Liz provided me with really good service. I was having trouble figuring something about my insurance she explained everything took her time. I was great working with her. She was a lot of help"
We responded:
"Sarai, I'm pleased to hear that you found Liz's explanations helpful and that you had a great experience working with her. Our team is grateful for your kind words, and we're glad we could assist you with your insurance needs. If you have any more questions in the future, feel free to reach out! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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J N

May 20, 2024

5  out of  5
rating by J N
"Danelle Laney was exceptionally helpful and provided the documents I needed within minutes. Thanks for your excellent service."
We responded:
"Your 5 star review means a lot to us! I'm pleased to hear that Danelle was exceptionally helpful and provided the documents you needed promptly. - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Corbin Foster

May 18, 2024

5  out of  5
rating by Corbin Foster
"Eli was incredibly helpful in assessing my insurance needs and evaluating how I could save money by optimizing my policy. I’m impressed by how knowledgeable and patient he was. Whether you’re shopping for a new policy or making changes to the one you have, give these folks a call!"
We responded:
"Corbin, We're pleased to hear that Eli provided knowledgeable and patient assistance in optimizing your policy to save you money. We're grateful for your positive feedback and look forward to assisting with any future insurance needs you may have! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Nicholas Piloto

May 15, 2024

4  out of  5
rating by Nicholas Piloto
"Tyson and Jane worked hard for me!"
We responded:
"Nicholas, I'm pleased to hear that Tyson and Jane worked hard for you! We're grateful for your acknowledgment of their dedication. At our office, ensuring top-notch service is our priority, and we're elated that you had a positive experience with us. If you ever need assistance in the future, feel free to reach out. Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Sophie C

May 12, 2024

5  out of  5
rating by Sophie C
"Jane Cloninger is our agent and she is super nice! She is quick in response and professional in the area. Even talk with her is a great pleasure since she is always listen to me and give a great and cheerful advices. I really recommend Jane."
We responded:
"Shufang, your enthusiastic review brightened our day! I'm thrilled to hear that Jane provided you with quick, professional, and cheerful service. We're grateful for your recommendation and look forward to assisting you with all your insurance needs. Thank you for choosing our office! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"
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Ryan McCann

May 10, 2024

5  out of  5
rating by Ryan McCann
"Alexa is super kind and helpful!! She was able to answer all my questions and help understand everything :) one of the best agents ever!!"
We responded:
"Ryan, I'm thrilled to hear that Alexa provided you with exceptional service and answered all your questions! We're pleased to have one of the best agents on our team. Thank you for your kind words, and we're here for all your insurance needs! - Brian Chambers - State Farm Insurance Agent, Seattle, WA"